Customer Accounts

  • Increase
  • Normal
  • Decrease

Current Size: 80%

The Billing Division of the Department of Public Utilities manages all water and sewer accounts. Please call if you have any questions or concerns.   

Payment Options

By Automatic Bank Draft

By Credit Card

By Mail

In Person

Billing Information

Payment Due Dates

Service Disconnection due to non-payment

PDF[1770KB] Billing District Map

PDF[2MB] Download a sample bill.

PDF[148KB] View Back of Bill

Rates and Fees

PDF[86KB]  Water Rates *Effective July 1, 2023

PDF[95KB]  Sewer Rates *Effective July 1, 2023

Payment Options

  • Pay by Automatic Bank Draft

PDF[83KB] Apply for: Automatic Withdrawal (Form)

PDF[98KB] Apply for: Automatic Withdrawal (Form in Spanish)

PDF[66KB] Cancel: Automatic Withdrawal Cancellation (Form)

PDF[61KB] Cancel: Automatic Withdrawal Cancellation (Form in Spanish)

:: Top ::

  • Pay by Credit Card / Debit Card / E-check

Enjoy the convenience and flexibility of paying your utility bills by using your credit card, debit card or E-check. This service is offered in cooperation with the City of Harrisonburg Treasurer's Office and the online provider, Official Payments Corporation. It is safe, reliable, and in accordance with all state and federal government regulations. 

These payment options have service fees: (These fees are charged to the City by the online payment processing company and cannot be waived.)

Credit cards: 2.99 percent with a $1 minimum

Debit cards: 1.99 percent with a $1 minimum

E-checks: $1 service fee.

You can pay by:

Using the Online Payment site.   You will need your email address, password, account number, and Customer ID (CID)

The system will tell you the total of your payment (including the appropriate fee), will approval of the charge, and issue an on-screen confirmation number and printable receipt. Confirmation is emailed to users who request it. The charge will also appear on your credit card statement showing the payment amount on one line and the convenience fee amount on a separate line.

Telephone using a toll-free number 1-800-272-9829   ( Option 3,  Jurisdiction Code is 6219 )

        OR call us at 540-434-6783 and we can assist you with the process.

 :: Top ::

  • Pay by Mail

City of Harrisonburg
City Treasurer
P.O. Box 1007
Harrisonburg, VA 22803-1004

:: Top ::

  • Pay in Person

Customers may bring payment and return stub to any of these locations.  (All payments are applied to your account the following business day.)

Location Address Business Hours
Department of Public Utilities

2155 Beery Rd

Harrisonburg, VA 22801



Treasurer's Office, City Hall

409 S. Main St

Harrisonburg, VA 22801



City Hall Drop Box (south side of building near handicapped parking spaces)

409 S. Main St

Harrisonburg, VA 22801

24 Hours 


 :: Top ::

Payment Due Dates

Customers connected to the City water and sewer lines will be billed each month for water and sewage based on their water consumption.  Each month water meters are read, bills are sent and payments are due based on the following schedule: 

District Account Numbers Starting With Payment Due Date
1 00, 02, 03, 04, 05, 07, 08, 09, 10, 11, 12, 13, 15, 16, 17, 18, 19, 20, 44, 45, 46, 48, 49, 50, 60, 61, 62, 63, 64 9th
2 22, 23, 24, 25, 26, 28, 29, 30, 31, 32, 38, 39, 40, 41, 42, 43, 52, 53, 54, 55, 56, 57 22nd

:: Top ::

Service Disconnection due to non-payment

Customers could be disconnected from the service if payments are not made.  Notification of delinquent status and the date the service is scheduled for disconnection will appear on the monthly billing statement. If the service is disconnected for nonpayment, the customer must pay all delinquent bills plus a reconnection charge to restore the service.  The customer should avoid making payments late in the working day.  (Consider department work loads to avoid an overnight without water.)  Please recognize that personal checks will not be accepted for the payment of delinquent accounts.

The Public Utilities Department does not want to disconnect anyone from water and sewer services. If you anticipate a problem making your payments, or have questions about your billing, please call 540-434-9959 and a customer service representative will be able to assist you.

  :: Top ::


Having trouble opening a file link to an attached document on this page?

Free viewers can be downloaded by clicking on the icons below. More information about the viewers and file links can be found in our Site Guide.

PDF | Word Document | Excel file | Power Point