Harrisonburg Paratransit is a specialized public transportation service that operates within the City of Harrisonburg for persons who have disabilities as described in the Americans with Disabilities Act. Wheelchair accessible vehicle service is offered for trips within the City of Harrisonburg.
Basic Hours of Operation:
Monday thru Friday
6:38am - 7:00pm
Saturday
8:38am - 6:00pm
Service Hours When JMU Is In Session and Transit Buses Are Running:
Monday thru Thursday
6:38am - 12:00am
Friday
6:38am - 2:15am
Saturday
8:38am - 2:15am
Sunday
11:00am - 12:00am
Scheduling Calls:
Please call (540) 432-0492 to schedule transportation with our paratransit service.
Voter Registration:
Our office is now equipped to register Paratransit riders to vote and/or make address changes with the State Elections Board. If you would like more information on this new service, please contact Cheryl Spain. She can be reached Monday-Friday from 6 AM to 3 PM at (540) 432-0492.
Cost:
$2.00 per one-way trip within the city limits
Requirements:
All persons who use this service must be issued a paratransit card. Applications are available in the Public Transit office located at 475 E. Washington Street. You may request an application through the mail by contacting Cheryl Spain or download the application.
[91k] Paratransit Application
Assistance:
Passengers who require a Personal Care Assistant (PCA) will be allowed such assistance at no extra cost. Paratransit cards will be marked to acknowledge this requirement. Otherwise, additional passengers will pay $2.00. Drivers are not allowed to enter homes or destinations to assist passengers, or to assist with packages. Service is curb-to-curb only.
Mobility Device Securement Policy
Scheduled Trips:
Scheduling of trips is required 24 hours in advance. Failure to comply, will result in low priority, on a first come, first serve basis. Drivers are scheduled to meet the number of calls scheduled. If you do not call you will have to wait until the driver is not scheduled. Call by Saturday to schedule a call with a dispatcher for Monday. You may leave a phone message on Sunday for service on Monday.
Driver Will Not Wait:
This service is intended for transportation. Time will not allow for the drivers to wait on riders. Trips are to and from destinations only.
Exact Change:
You must have the correct amount for your fare; the driver will not make change.
"No-Show" Policy:
Failure to complete a requested trip on the paratransit service without notifying the dispatcher at least 15 minutes prior to the scheduled pickup time, will be recorded as a "no-show". The City of Harrisonburg reserves the right to temporarily suspend a person's eligibility for paratransit service if an excessive number of no-shows are recorded for that person. No-shows will be considered excessive if the person's travel history indicates a percentage of no-shows that exceeds two times the system average. When no-shows occur, and before they become excessive, the dispatcher will contact the rider by phone. The person will be advised of the no-show policy. If no-shows continue, a letter will be sent to notify the person that their eligibility will be temporarily suspended. Eligibility will be suspended for one week for a first violation and one month for a second or subsequent violation. The suspension of service will become effective 14 days from the dated letter of notification is mailed, in order to allow the individual to appeal the suspension.
This service is offered for persons who have disabilities as described in the Americans with Disabilities Act. It is not a senior citizen program or a social service program. A copy of the ADA Plan as adopted by the City Council is available upon request from Harrsionburg Transit.
